Refund Policy
1. Overview
We are G Corp International Pty Ltd ATF Chapman Family Trust Trading as Apple Air Filtration Systems. Our Australian Business Number (ABN) is 30 464 946 974.
At Apple Air Filtration Systems, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase,we’re here to help.
2. Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase. You need to advise why you wish to cancel your purchase. You need to return it to us at PO Box 315 Clontarf Q 4019 at your expense. You must call us first on 1300 311 411 before you return your item.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If the filter is dirty or has any signs of use, you may receive a refund less the cost of a replacement filter. If your return is approved, we will advise you and we will initiate a refund to your credit card (or original method of payment).You will receive the credit within 7 days, depending on your card issuer’s policies.
4. A damaged or faulty item
When you receive your order, inspect the packaging for any signs of damage.Notification of a damaged or faulty item on delivery must be reported within 48 hours of your delivery.If you receive a damaged or faulty item, we will endeavour to send a replacement as soon as possible (usually the next working day).Photographic proof may be required for the damaged item(s) so we can claim insurance from the carrier. We will require you to label and make available for collection faulty item(s).
5. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be refunded, as you are responsible for that cost. The originalshipping cost, if any, will not be refunded.
6. Contact Us
If you have any questions on how to return your item to us, contact us on 1300 311411 or email us at [email protected]. Our office address is U1/48 Redcliffe Gardens Drive Clontarf, QLD 4019
